This Privacy Statement for PetNovations Products and Services (“Privacy Statement”) describes information that PetNovations Ltd. and its subsidiaries and affiliates (collectively, “PetNovations”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).
This document focuses on information related to the operation of PetNovations products and services. In this Privacy Statement, the expression “PetNovations Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Service.
- We will be transparent about the different types of information we collect and how we use them.
- We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide PetNovations’s Products, and to do so only when we think they will provide you with a welcome additional service.
- We will use best-in-class data security tools to keep your data safe and protect the PetNovations Products from unauthorized access.
Consent to data collection and processing. By using PetNovations Products, you agree to allow us to collect and process information as described in this Privacy Statement.
Consent to international data transfers. Your personal information may be collected, processed and stored by PetNovations or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using PetNovations Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you consent to the transfer of your personal data to the United States and other countries where PetNovations operates.
What information does the PetNovations CatGenie A.I. collect?
The PetNovations CatGenie A.I.collects:
- Setup information you provide
- Environmental data from the PetNovations CatGenie A.I. sensors
- Direct adjustments to the device, including temperature or settings
- usage information
- Technical information from the device
Setup information you provide: When you install the PetNovations CatGenie A.I., you’ll be asked several questions in order to help us create an initial profile. This information helps us to customize your experience. Answering these questions helps us to set up an initial program that will keep you and your pet satisfied.
Environmental data from the PetNovations CatGenie A.I.’s sensors: We collect data from several sensors built into the PetNovations CatGenie A.I..These sensors collect data such as motor temperature, ambient light in the room and filling and draining times.
Direct adjustments to the device: If you change settings on the PetNovations CatGenie A.I., it records and feeds that information to the PetNovations algorithms to learn your desired running.
Usage information: Every time your pet visits the unit and when the system turns on and off, PetNovations records the time and duration during which your system was on in order to offer you features such as usage history.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the PetNovations CatGenie A.I., we record your PetNovations CatGenie A.I.model and serial number, software version, and technical information.
What information is shared among multiple connected PetNovations Products?
If you have multiple PetNovations or affiliates Products interfacing with one another, the products will share certain information with each other, This sharing may occur locally among connected devices (both PetNovations and third-party devices). Sharing can also occur between PetNovations Products and your mobile device or application, or among PetNovations's servers.
How does my PetNovations Product or account interact with third parties?
If I use Works with PetNovations to connect third-party products and services to PetNovations, will information be shared? When you choose to connect third-party products and services through Works with PetNovations, you are shown details about any proposed exchange(s) of data between PetNovations and the third party that is providing the product or service. In some cases, PetNovations or the third party will instead (or also) ask for permission to control the products that you have connected. Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke it at any time.
Is information shared with or received from third parties, outside of the Works with PetNovations program? PetNovations may share information with third parties with your permission. PetNovations requires your consent before sharing information in these circumstances. We may also receive information from our partners and other sources and combine that with the information in your PetNovations account. For example, in order to offer rewards programs, we might receive information (such as which of our partners offers services where you live) to determine eligibility and efficacy of our programs.
Additional information about the limited circumstances in which information from your PetNovations account may be shared with third parties is described below in the section titled "In what circumstances does PetNovations share my information?".
Any data that PetNovations receives from third-parties will be processed and stored by PetNovations and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your PetNovations account or the PetNovations logs.
What additional information does PetNovations collect and store when a user connects a PetNovations Product to the Internet or creates an account?
Wi-Fi Network Information: To connect your PetNovations Product to our Services, or to access your PetNovations Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the PetNovations Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with PetNovations servers and download software updates.
Once connected to your Wi-Fi network, your PetNovations Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to PetNovations to provide you with the Services.
Additional Authorized Users: PetNovations may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices, content, and Works with PetNovations connections. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a PetNovations account, and information about invited users (like email address, name, or changes to product settings) will be stored with your account.
Email Addresses: When you create a PetNovations account, we collect and store your email address. From that point forward, your email address is used for communications from PetNovations. In addition, PetNovations may provide you with the ability to enable individuals to access your account as additional authorized users. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. PetNovations stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.
Basic Profile Information: Your account allows you to provide certain basic profile information like your pet’s name and profile photo. Names and profile photos may be shown to others in connection with the Services. For example, if you invite someone as an additional authorized user, he or she will be able to see your pets name and photo. You should only use photos you are willing to make public.
Bluetooth data: Bluetooth-enabled PetNovations Products may broadcast an identifying signal wirelessly. This is used to connect with your Bluetooth-enabled devices (such as a smartphone or tablet) in order to deliver features like easy setup.
How does PetNovations use the information it collects?
We use this information to provide, develop and improve PetNovations Products and services, including to make assessments and recommendations about products. We may use your contact details to send you this information, or to ask you to participate in surveys about your PetNovations use, and to send you other communications from PetNovations.
We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions.
We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, PetNovations may process your personal information on servers that are not in your home country.
In what circumstances does PetNovations share my information?
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of PetNovations Products and services without asking you first. Period. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
- With your consent: We may share personal information when we have your consent. One example of this would be if you invite another user to access the Products on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners ; if you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your PetNovations Products through the Works with PetNovations program, you are shown information about any proposed exchange of data. Your consent is required to allow these exchanges on your behalf and you can change your mind at any time.
- For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
These technicians (as well as PetNovations employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-PetNovations purposes.
- As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
- For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, we may disclose information in response to legal process and we may disclose information in response to lawful requests by public authorities in the United States and other countries for the purposes of law enforcement and national security.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the PetNovations community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
If you select an outside party for the purchase, installation, or service of your PetNovations device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a PetNovations CatGenie A.I.from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
What choices do I have and how can I delete my personal information?
PetNovations generally stores your personal information on PetNovations’s servers until you delete or edit it, or for as long as you remain a PetNovations customer in order to provide you with PetNovations Products.
As described above, some information is processed and stored directly on the PetNovations device. All personal information is encrypted as it is transmitted to PetNovations and cannot easily be accessed.
You can delete the information on the PetNovations device by resetting it to the defaults (using Reset in the Settings menu).
You can access, amend or delete your personal information from PetNovations’s servers through the controls in your account. Because of the way we maintain certain Services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.
Can the Privacy Statement be changed?
Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.
How can I contact PetNovations?
PetNovations 1100 Schell Lane, suite 101-102 Phoenixville, PA 19460 USA
If you have any questions, please contact us at firstname.lastname@example.org.