Outgoing shipping costs are non-refundable and you are responsible for paying return shipping costs.
When returning products to CatGenie, we recommend that you:
•Use shipment tracking to ensure we receive your return. We will not process refunds for shipments we do not receive.
•Insure all packages.
•Ask a CatGenie Customer Support team member about taking advantage of our bulk shipping rates for your return.
•Follow all Return Procedures.
To begin the process of returning your CatGenie, please contact our Customer Support team at 1-88-735-3927.