Missing Light Guide

Your CatGenie A.I. is not detecting the presence of a Light Guide and cannot run.

Please replace your Light Guide immediately. There is an extra in the Spare Parts bag under the Base if you need a replacement.

If the Light Guide is present but dirty, please clean it thoroughly.

If the Light Guide is present and clean, please call Customer Support at 1-888-735-3927.

Image of light guide being placed in the CatGenie Base

If you need another replacement, call Customer Support at 1-888-735-3927. 

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