CONTACT US
• Shop CatGenie
• Shop Supplies
• Register Warranty • Follow Us On Twitter
 
Welcome to CatGenie.com > Home > Faq

CatGenie Animation

 
Sign Up for:
Free News
about cats, cat health
and the environment


ANSWERS

REQUIREMENTS
Can the CatGenie work with septic systems?
Yes, it is safe for septic systems. Only waste water and a few Washable Granules get flushed each day. The Washable Granules biodegrade in less than 9 months.
[ Back ] 
 
Do I need a plumber to install my CatGenie?
In 99% of cases, a plumber is NOT needed to connect the CatGenie. The setup is simple. With your purchase, you receive an outside-diameter, 1/2-inch (inside-diameter, 3/8-inch) T-adapter for bathroom setup and an outside-diameter, 1-inch (inside-diameter, 3/4-inch) T-adapter for laundry room setup. These fit 95% of locations. Some non-standard hookups may require a different size T-adapter, which PetNovations does not provide. They are inexpensive and available at home center stores.
[ Back ] 
 
Does it hook up to plumbing?
Yes the Cat Genie hooks up to cold water intake from a sink, toilet or washing machine. The drain hose merely hooks over a toilet rim or the drainpipe behind your washing machine. It is a simple, do-it-yourself set up. Set Up Demo.
[ Back ] 
 
Does the CatGenie need electricity?
The CatGenie needs an electrical outlet for power to operate.
[ Back ] 
 
How do I clean the CatGenie Self-Washing Cat Box?
The great benefit of the CatGenie is that it is the only cat box that actually washes and cleans itself. Like any appliance, it is a good idea to wipe the outside. Once or twice a year, especially if you have longhaired cats, you can put the Basin and Hopper into the bathtub or outside and hose the inside area.
[ Back ] 
 
How does solid waste get through the pipes?
The solids get ground up into liquid for safe and easy removal down drain.
[ Back ] 
 
How long does it take to set up the CatGenie?
On average, it takes less than 15 minutes to set up the CatGenie.
[ Back ] 
 
How many times a day should I run the CatGenie 120?
Run the CatGenie 120, for one to two cycles per cat per day. And run the CatGenie at least once every day even if you don’t see waste in the box. To be sure it’s clean after use, set it on Cat Activation. It’s cleaner and more economical because the 120 Cartridge adjusts to dispense SaniSolution for 240 washes.
[ Back ] 
 
What if I have a problem setting up the CatGenie?
You can call 1-888 SELF-WASH and a Customer Support person will assist you.
[ Back ] 
 
Where is the best place to locate a CatGenie?
The CatGenie can be hooked up in any room that has an incoming water supply, drainage and an electric outlet like Bathroom, Powder room, and Laundry Room.
[ Back ] 
   
"I was so scared that I almost
didn't buy the CatGenie.

It was fear of plumbing.
It took less than 10 minutes to
turn an 'I' into a 'T'. Easier
than setting up my computer."
Marie C., Philadelphia, PA