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About Us

Company History

PetNovations, Inc is a wholly owned subsidiary of PETNOVATIONS, LTD. the creator and manufacturer of the revolutionary CatGenie. We are headquartered in Norristown, Pennsylvania just a few miles from Valley Forge, site of another Revolution.  PetNovations is responsible for sales and marketing, and customer service for the CatGenie in North America.

PetNovations products are based on patented, technological breakthroughs that have been extensively tested before being brought to market. CatGenie is the culmination of years of research and development. It utilizes several technologies to achieve a unique solution to your cat care needs. Our service to you is as critical as the performance of our products. We provide complete after sales support for cat issues, product service, and efficient ordering of the supplies you need to keep your CatGenie operating properly.

Our Philosophy

Our mission is to enhance the animal lover experience. We’ve made a long-term commitment to you, our customers. We believe that your CatGenie will change the relationship between you and your cat friend by allowing you to enjoy more time with your cats in a cleaner, healthier, happier environment.

With the CatGenie, we created a unique product that is not only of excellent quality and dependability; it comes with exceptional support and service.

Welcome Video

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Shipping / Return Information

Overview      
If you and your cats are not completely satisfied for any reason you can return your unit for a full refund of the merchandise cost only.However you must follow our posted return policy. Shipping costs are non refundable so you pay return shipping costs. To protect your Guarantee, you must return your CatGenie by traceable means as we cannot credit what we don't receive. And we recommend that you insure your package.
Return Policy      
If you purchased your CatGenie from PetNovations and you would like to return it within the 90-day period, contact our Customer Support Department at 888-735-3927 for your RMA number. If you purchased your CatGenie from a source other than PetNovations you must contact that retailer for their return policy. PetNovations cannot accept returns purchased from other vendors.
Cancellations      
Our procedure is to process orders on the day the order is placed, in order to get customers their order as soon as possible. Should you decide to cancel your order, you must do so immediately. We will do our best to cancel the order before it ships, but we cannot guarantee that we can cancel an order once it is placed.

Fine Print

Overview      
If you have any questions concerning your product or Warranty, call Customer Support, Toll Free: 1-888-SELF-WASH (1-888-735-3927)
Warranty      
This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using your CatGenie. PetNovations, Inc. warrants this product and all parts thereof, except as set forth below only to the original purchaser at retail to be free from defective materials and workmanship from the date of original retail purchase for the period shown below ("The Warranty Period").