Privacy Policy

Privacy Policy

Privacy Statement for Petnovations LTD and Its Subsidiaries' Websites

October 2020

This Privacy Policy for PetNovations Ltd, and its subsidiaries Web Sites describes information PetNovations, Inc. and its subsidiaries and affiliates (collectively, “PetNovations”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to the operation of the public websites available at nest.com and nest.com sub-domains (each, a “Site”), including our online store.

We provide additional details about how we collect and use information in connection with PetNovations products and services in our Privacy Statement for PetNovations Ltd, and its subsidiaries Products and Services

COLLECTION AND USE: PetNovations collects information about you through our Sites in several ways. This information is used to provide users with PetNovations products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.

Purchase and Login Information: If you pre-order or purchase PetNovations products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a PetNovations account, your name, billing and shipping address and the last four digits of your credit card information can be stored by PetNovations. We do not collect or store your full credit card information. Our credit card processing service provider, Braintree, will collect and store full payment card information from you when an order is placed until when it ships. If you create a PetNovations and elect to have payment card information saved, Braintree will store your payment information.

Mailing List Information: You may choose to submit your email address via a submission form located on our Site or when you sign up for a PetNovations account. Your email address may be used to send you news about PetNovations-related services, surveys, products or promotions. We may use one or more service providers, including to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.

Device Usage information: If you visit our Site and are logged into your PetNovations account, we record the IP address you visit our Site from, and if you have a PetNovations device or other connected device, we record adjustments you make to the product through the app interface. We store this data along with your email address, information about your PetNovations device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of PetNovations products and services. See our Privacy Statement for PetNovations Ltd, and its subsidiaries Products and Services to learn more about the usage information collected through our products.

Online Tracking and Your Choices:

Website Use Information: Like many websites, we and our third-party partners analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends on the service, etc. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third-party analytics tools (including Google Analytics) to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.

  • Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org/).
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  • We permit third-party advertising partners to use cookies and other technology to collect information about your browsing activities over time and across different websites when you use our Site. For example, we use advertising services provided by third-party ad partners, such as Google Display Network and AdRoll, to market our services to you on other websites and online services. Through a process called “retargeting,” each service places a cookie on your browser when you visit our Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity. To avoid use of this information for advertising by these third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you could select the Do Not Track option on your browser, though we have no control over and cannot confirm whether these third party ad parties honor the Do Not Track browser signal. Additionally, many advertising companies are members of the NAI or DAA and/or provide opt-outs on those industry pages at http://optout.networkadvertising.org/choices or aboutads.info/choices.

Third-Party Sites and Features: Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook and Twitter buttons (such as “Like,” “Tweet” or “Pin”). These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our privacy policy. We do not control what information these third parties collect. Please review your privacy settings on your social media sites and think carefully before clicking on links which may take you to a third-party website.

Minors: Our Site does not knowingly collect or store any personal information about children under the age of 13.

DATA SHARING: Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of PetNovations Products and services without asking you first. Period. We do not rent or sell our customer lists.

The following are the limited situations where we may share personal information:

  • With your permission: We may share personal information when we have your permission. One example of this would be if you sign up for programs offered by our partners (e.g., energy or insurance companies). If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. If you connect third-party devices and services to your PetNovations Products through the Works with PetNovations and its subsidiaries program, you are shown information about any proposed exchange of data. PetNovations will request your consent to these exchanges on your behalf and you can change your mind at any time. When you use third-party services integrated with the PetNovations Products, their own terms and privacy policies will govern those services.
  • For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
These technicians (as well as PetNovations employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-PetNovations purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
  • As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
  • For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).

We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about pet behavior. This information may also be shared with other users to help them better understand companion animals compared to others in the PetNovations community, raise awareness about health and safety warnings or issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

Your personal information may be collected, processed and stored by PetNovations Ltd, and its subsidiaries or its service providers in the United States and other countries outside the European Union where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.

SECURITY: PetNovations takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data securely. However, PetNovations cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

RETENTION: PetNovations generally stores your personal information on CatGenie servers until you delete or edit it, or for as long as you remain a PetNovations customer in order to provide you with PetNovations Products. In addition, PetNovations may store your personal information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

INTERNATIONAL VISITORS AND DATA TRANSFERS

International Visitors: The PetNovations website is hosted in the United States and is intended for United States and Canadian visitors. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you agree to that transfer.

CHANGES TO PRIVACY POLICY:

Please note that this privacy policy may change from time to time. We will provide notice of any changes on the website or by contacting you.

CONTACT:

For users in the United States and Canada: PetNovations, Inc., 1100 Schell Lane Phoenixville, PA 19460 USA

If you have any questions or requests about your personal data, please contact us at privacy@catgenie.com or CatGenie Support.

Privacy Statement for Petnovations LTD and Its Subsidiaries' Products and Services

October 2020

This Privacy Statement for PetNovations Products and Services (“Privacy Statement”) describes information that PetNovations Ltd. and its subsidiaries and affiliates (collectively, “PetNovations”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to the operation of PetNovations products and services. In this Privacy Statement, the expression “PetNovations Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Service.

We provide additional details about how we collect and use information from our public web sites in our Privacy Policy for PetNovations Web Sites.

Our Pledge:

  1. We will be transparent about the different types of information we collect and how we use them.
  2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide PetNovations’s Products, and to do so only when we think they will provide you with a welcome additional service.
  3. We will use best-in-class data security tools to keep your data safe and protect the PetNovations Products from unauthorized access.

Your Consent:

Consent to data collection and processing. By using PetNovations Products, you agree to allow us to collect and process information as described in this Privacy Statement.

Consent to international data transfers. Your personal information may be collected, processed and stored by PetNovations or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using PetNovations Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you consent to the transfer of your personal data to the United States and other countries where PetNovations operates.

 What information does the PetNovations CatGenie A.I. collect? 

The PetNovations CatGenie A.I.collects:

  • Setup information you provide
  • Environmental data from the PetNovations CatGenie A.I. sensors
  • Direct adjustments to the device, including temperature or settings
  • usage information
  • Technical information from the device

Setup information you provide: When you install the PetNovations CatGenie A.I., you’ll be asked several questions in order to help us create an initial profile. This information helps us to customize your experience. Answering these questions helps us to set up an initial program that will keep you and your pet satisfied.

Environmental data from the PetNovations CatGenie A.I.’s sensors: We collect data from several sensors built into the PetNovations CatGenie A.I..These sensors collect data such as motor temperature, ambient light in the room and filling and draining times.

Direct adjustments to the device: If you change settings on the PetNovations CatGenie A.I., it records and feeds that information to the PetNovations algorithms to learn your desired running.

Usage information: Every time your pet visits the unit and when the system turns on and off, PetNovations records the time and duration during which your system was on in order to offer you features such as usage history.

Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the PetNovations CatGenie A.I., we record your PetNovations CatGenie A.I.model and serial number, software version, and technical information.

What information is shared among multiple connected PetNovations Products?

If you have multiple PetNovations or affiliates Products interfacing with one another, the products will share certain information with each other, This sharing may occur locally among connected devices (both PetNovations and third-party devices). Sharing can also occur between PetNovations Products and your mobile device or application, or among PetNovations's servers.

How does my PetNovations Product or account interact with third parties?

If I use Works with PetNovations to connect third-party products and services to PetNovations, will information be shared? When you choose to connect third-party products and services through Works with PetNovations, you are shown details about any proposed exchange(s) of data between PetNovations and the third party that is providing the product or service. In some cases, PetNovations or the third party will instead (or also) ask for permission to control the products that you have connected. Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke it at any time.

Is information shared with or received from third parties, outside of the Works with PetNovations program? PetNovations may share information with third parties with your permission. PetNovations requires your consent before sharing information in these circumstances. We may also receive information from our partners and other sources and combine that with the information in your PetNovations account. For example, in order to offer rewards programs, we might receive information (such as which of our partners offers services where you live) to determine eligibility and efficacy of our programs.

Additional information about the limited circumstances in which information from your PetNovations account may be shared with third parties is described below in the section titled "In what circumstances does PetNovations share my information?".

Any PetNovations data that you choose to share with a third party is governed by that third party’s privacy policy while in that party’s possession.

Any data that PetNovations receives from third-parties will be processed and stored by PetNovations and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your PetNovations account or the PetNovations logs.

What additional information does PetNovations collect and store when a user connects a PetNovations Product to the Internet or creates an account?

Wi-Fi Network Information: To connect your PetNovations Product to our Services, or to access your PetNovations Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the PetNovations Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with PetNovations servers and download software updates.

Once connected to your Wi-Fi network, your PetNovations Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to PetNovations to provide you with the Services.

Additional Authorized Users: PetNovations may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices, content, and Works with PetNovations connections. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a PetNovations account, and information about invited users (like email address, name, or changes to product settings) will be stored with your account.

Email Addresses: When you create a PetNovations account, we collect and store your email address. From that point forward, your email address is used for communications from PetNovations. In addition, PetNovations may provide you with the ability to enable individuals to access your account as additional authorized users. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. PetNovations stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.

Basic Profile Information: Your account allows you to provide certain basic profile information like your pet’s name and profile photo. Names and profile photos may be shown to others in connection with the Services. For example, if you invite someone as an additional authorized user, he or she will be able to see your pets name and photo. You should only use photos you are willing to make public.

Bluetooth data: Bluetooth-enabled PetNovations Products may broadcast an identifying signal wirelessly. This is used to connect with your Bluetooth-enabled devices (such as a smartphone or tablet) in order to deliver features like easy setup.

Remember that when you visit our Sites, we collect personal information as described in our separate Privacy Policy for PetNovations Web Sites. Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or PetNovations Product contacts our servers.

How does PetNovations use the information it collects?

We use this information to provide, develop and improve PetNovations Products and services, including to make assessments and recommendations about products. We may use your contact details to send you this information, or to ask you to participate in surveys about your PetNovations use, and to send you other communications from PetNovations.

We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions.

We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.

We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, PetNovations may process your personal information on servers that are not in your home country.

In what circumstances does PetNovations share my information?

Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of PetNovations Products and services without asking you first. Period. We do not rent or sell our customer lists.

The following are the limited situations where we may share personal information:

  • With your consent: We may share personal information when we have your consent. One example of this would be if you invite another user to access the Products on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners ; if you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your PetNovations Products through the Works with PetNovations program, you are shown information about any proposed exchange of data. Your consent is required to allow these exchanges on your behalf and you can change your mind at any time.
  • For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
These technicians (as well as PetNovations employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-PetNovations purposes.
  • As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
  • For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, we may disclose information in response to legal process and we may disclose information in response to lawful requests by public authorities in the United States and other countries for the purposes of law enforcement and national security.

We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the PetNovations community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

If you select an outside party for the purchase, installation, or service of your PetNovations device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a PetNovations CatGenie A.I.from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.

What choices do I have and how can I delete my personal information?

PetNovations generally stores your personal information on PetNovations’s servers until you delete or edit it, or for as long as you remain a PetNovations customer in order to provide you with PetNovations Products.

As described above, some information is processed and stored directly on the PetNovations device. All personal information is encrypted as it is transmitted to PetNovations and cannot easily be accessed.

You can delete the information on the PetNovations device by resetting it to the defaults (using Reset in the Settings menu).

You can access, amend or delete your personal information from PetNovations’s servers through the controls in your account. Because of the way we maintain certain Services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.

Can the Privacy Statement be changed?

Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.

How can I contact PetNovations?

PetNovations 1100 Schell Lane, suite 101-102 Phoenixville, PA 19460 USA

If you have any questions, please contact us at support@catgenie.com.

To give you the best experience we can, CatGenie uses cookies on our website. By continuing to use the site, you agree that we can save them on your device. For more information, please review our Privacy Policy.

PRIVACY POLICY
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