1-888-735-3927 1-888-735-3927
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Customer Service

Customer Service

How do I reach a real person?
Need HELP, share a SUGGESTION, have a COMMENT?
 PLEASE, contact us:


1-888-SELF-WASH (1-888-735-3927) 

If you have an issue with your CatGenie, please CALL.




PetNovations Inc.
Suite 100, Valley Forge Business Center
705 General Washington Ave
Norristown, PA 19403


Monday through Friday:
9 a.m. to 10 p.m. eastern time.
Saturda& Sunday
11 a.m. to 7:30 p.m. eastern time

Ask Us a Question

Click here to ask us a question.

If you ever have to contact us we hope it is with good news. However if you have a problem, please, please contact us. A happy, satisfied customer is our priority. Cat lovers who chose the CatGenie become part of our family. And we take care of family. We welcome your comments and ideas. We like to hear what you have to say and plan to have a forum for all our customers.

Your CatGenie Specialists

Selina, Jerrell, Melissa B, Valerie, Melissa L, Chad, Michael, Kim, Richard, George, Avery, Steven, Matt,  Karen, Dave, Erel & Carlos the Cat.