1-888-735-3927 1-888-735-3927
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Contact Us

How do I reach a real person?
Need HELP, share a SUGGESTION, have a COMMENT?
 PLEASE, contact us:


1-888-SELF-WASH (1-888-735-3927) 

If you have an issue with your CatGenie, please CALL.


PetNovations Inc.
1100 Schell Lane
Suite 101-102
Phoenixville, PA 19460


Monday through Friday:
9 a.m. to 10 p.m. eastern time.
Saturday & Sunday
10 a.m. to 7 p.m. eastern time

Ask Us a Question


If you ever have to contact us we hope it is with good news. However if you have a problem, please, please contact us. A happy, satisfied customer is our priority. Cat lovers who chose the CatGenie become part of our family. And we take care of family. We welcome your comments and ideas. We like to hear what you have to say and plan to have a forum for all our customers.

Your CatGenie Specialists

Suzy, Nick, Ida, Syreeta, Leslie, Don, Mike, Jerrell, Melissa B, Terrance, Cory, Avery, Steven, Matt, Dave, Karen, Alyssa, Dave M, Erel, Alon, & Carlos the cat.