I adore my Cat Genie! At first I hesitated because of the overall cost. But I have 3 cats and after scooping their litter 4 times a day I finally said I've had enough I will give this thing a shot. I do not regret it one single bit!!! My cats treat the box like it were any other, after being slowly introduced to the noises it makes when self cleaning. My scooping days are over, now all I do is flush the toilet once it's done cleaning. (my laundry room is too small for that water hook up so I went with the bathroom) I highly recommend the VIC club so that the cost is mananagble and you have supplies on hand when you need them. And get the fresh sented solution if you can to cut down on the kitty odor. I live in DE and the shipping is extraordinarly FAST. When I call customer service I usually have to leave a message, but they call back promptly and are very freindly & efficent. Best purchase I've ever made for myself and my little furballs.