I had cat Genie for a year and a problem occurred... It failed to stop the flushing sequence. I called and reported the malfunction to the company and Petnovations was GREAT in their handling of this problem so far. The genie was replace overnight. Best of all the new one shipped to me works great!!! Equipment fails, but here is a company who stands behind their product and goes to great lengths to resolve the issue. Thanks Petnovations for being committed to your customers and standing behind your product.
Your Customer for Life