I loved this thing! It was so great and my two cats used it, unfortunately one of them continued to poop on the ground. I kept it for the entire risk free period and when he was still pooping on the ground I was so sad to have to package it up and return it. I was also worried about how much shipping would cost. I was then told by customer service that they could send me a discounted shipping label! Only $15 to mail this 40 lb box! And they just take it out of your return credit, so you don't have to pay for it upfront. I just received my money and am so happy that I was able to try the cat genie. I would recommend it to anyone, even though I couldn't keep it. One thing I would recommend is to take into consideration the size. This thing is bigger than a toilet. I have a small bathroom and it barely fit. It was quite uncomfortable, having to hop over toilets to get to the shower. But if you have the space, go for it. My bathroom is so small.