I'm a cat lover. But I'm not so thrilled with the smells and litter boxes that come along with owning a cat -or 4 in my case, as my weak heart has let 4 enter and stay forever! When I was moving into a new house 3 years ago though, I was seeking drastic changes on that front. I'd tried and lost money on other "self-cleaning" litter boxes in the past. Those weren't worth a darn. I was so desperate to start off and keep my new home pristine however, that I even contemplating toilet training my cats! (In the end, I decided that sharing the same potty with my 4-legged friends was just a little TOO weird. Try explaining that to guests! lol) Luckily, I saw a commercial for the cat genie one night and my prayers were answered! Surely, this has got to be one of the best inventions ever made! Cat genie's excellent and unparalleled customer service department is worth mentioning, too, since that's almost unheard of these days. From the help I received via phone/email to help set up my system (The man asked me take a picture and send it to him so he could be of better help!) to the slight hiccup that was quickly rectified in the beginning. I think that excellent customer service alone, doubles this product's weight in gold. It's been 3 years, and my cat genie is STILL working like a dream! All those others that I wasted money on lasted a year at best. I can't say enough about the cat genie! It's truly some of the best money I've ever spent.