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Review Details

Tuxedo Package- SCENT FREE 2-Pack

Tuxedo Package- SCENT FREE 2-Pack

Product Review (submitted on March 13, 2012):
First off, I'm a frugal shopper. My mom heard about Cat Genie on tv and told me about it (ok, she actually thought she dreamed it up) anyway, I looked into it. My first thought was "that is way too much money" and then my second thought was "but if it works, it's a great investment". So mid 2007 I took the plunge, and I have never looked back! Oh sure my friends laugh at me when they are over and hear it running (it's not loud, but when it's late and dark and your watching a scary movie and there are only two people in the house and you hear the water turn on...how high can you jump?)
I want to make sure and say that they have GREAT customer service. I have on occasion needed to call them. As with all manufactured products, there are the possibility of issue. I have needed a replacement part twice (no, not the same part). The phone staff walked me thru step by step what to do and when it was determined that I would need a replacement, it was sent out promptly. I did need to go buy a temporary litter box (Yuck) and it reminded me how much I LOVE my genie.
I would also like to add that as a military member, I often have to go on travel and it used to be a hassle to find someone to watch my cats while I was gone, I mean come on, I love my cats, but who wants to come scoop poop for 2 weeks? Now I just make sure I run a cleaning cycle prior to leaving, and put the maintenance/troubleshooting book on the counter and off I go. It has been wonderful!! Everyone is willing to house/cat sit now!
Thank you to the person that had the idea to make Cat Genie and the people that support that person in their imagination!!