I absolutely love my CatGenie! As a working cat mom it makes my life so much easier! I also do not miss lugging around cat litter AT ALL! It can be messy to clean, but I admit that I don't fully clean it as often as I should. I was also worried that it might not last beyond its two year warranty, but here we are well into year three and going strong! I was excited to see that you have a VIC subscription option that includes a new CatGenie unit in it, which breaks it down into monthly payments and I LOVE that idea for when it is time to replace mine. I love the VIC program it makes thing so simple for replenishment of supplies and I'm never caught without the things we need! I also have to say that CatGenie customer service is WORLD CLASS. Never dealt with more pleasant people! I have one suggestion for the VIC program: I tend to have more of one thing than another. I always need more granules than sanisolution. A la carte they are near the same price. I thought a customizable VIC subscription would be awesome! OR just add another option where you get maybe 5 boxes of granules and 6 sanisolutions instead of 3 and 8.