So since my last review I thought I should post. I received info on Sunday via facebook. Very impressed all of my questions were answered, Asked if I had kittens using the Cat Genie, yes they are maybe 8 weeks old....which explains the amount of granules being lost during draining, also informed me that the granules will breakdown in septic so it will not cause damage which is reassuring. I am still using my own filtration system just for now.
The smell was due to needing to set up more cleanings. And the sensor does not work well with kittens that young. All valuable info the most impressive was the response.