The cat genie is an amazing product! Super convenient! The VIC subscription is really great, so long as you don't have any trouble remembering when it is going to hit your account. I'm not great at remembering auto withdrawals, not their fault. The process to get my supplies when I forgot was a giant pain due to the small size of the company. However, they did resolve issues once I was in touch with the right person. When I had a technical issue, the part was sent to me fast. My cats acclimated quickly. Only a couple outside the box accidents. Usually due to the box running while they needed to go. Overall, I recommend the products and the subscription.