I have owned my cat genie for over a year now. I upgraded to the new one when it became available and it is even more wonderful. This was a large investment for me, but I have not regretted it for one moment. It is an excellent product, but even more important, the customer service you receive is incredible. There is not a time that I called that I did not receive excellent customer service. Patient and kind customer service - taking the time to explain every single detail if I did not understand something.
This is a wonderful company and I wish them the best in all their endeavors, I wish they could come up with something that would walk my dog, lol.