It's only been one month but so far it has been good. It came with all the parts and easy to read instruction. We placed it in the bathroom and it empties into the toilet. We had to make some adjustments to get the hose to fit under the seat. We have one special needs cats that does not cover anything up. The first time he used it his poop stayed right in the center and didn't get picked up but since then it has been fine. For now we are running it manually and I make sure everything gets scooped up. But even with that it is soooo much nicer than having to carry litter home from the store and clean the box. As you can imagine with 5 cats you clean a lot! I am very glad I finally broke down and spent the money.