PetNovations Inc. Return and Cancellation Policy

90 Day Money Back Guarantee

Try the CatGenie in your home for 90 days. If you and your cat are not completely satisfied for any reason you can return your unit for a full refund of the merchandise cost only. Shipping is non refundable. You will be responsible for return shipping costs. You are responsible for returning via a traceable measure (we can not credit what we don't receive) we recommend insuring your package as well.

Refused Orders

Should you refuse to take delivery of your CatGenie at the time of its arrival, you will receive your credit minus any shipping costs incurred by PetNovations and a 20% handling charge. Once we receive the unit and it is examined and approved by our returns department, we will credit your account.

Cancellations

Our procedure is to process orders on the day the order is placed, in order to get customers their order as soon as possible. Should you decide to cancel your order, you must do so immediately. We will do our best to cancel the order before it ships, but we cannot guarantee that we can cancel an order once it is placed. To do this you must call our Customer Service Department at 888-735-3927. Please do NOT email cancellation requests. You are responsible for any shipping charges incurred if your order ships and a 20% cancellation fee.

Return Procedure

If you purchased your CatGenie from PetNovations and you would like to return it within the 90 day period, contact our Customer Service Department at 888-735-3927 for your RMA number. If you purchased your CatGenie from anywhere other than PetNovations you must contact them for their return policy. PetNovations cannot accept returns purchased elsewhere.

Your returned CatGenie must have a PetNovations Return Authorization Number. A return will not be accepted without prior authorization. Return must be received within 30 days of the date the return authorization was issued, or a 20% handling charge will be charged.

In order to avoid damage in shipment, please make sure that your CatGenie is carefully packaged (its original packaging materials are best). Please discard any opened granules and sani solution cartridges.

To receive a full credit, please clean your CatGenie before returning it to PetNovations Units returned in damaged condition or with hair, debris or foul odor may receive partial credit at the discretion of PetNovations Inc.

Please allow up to 10 business days for your return to be inspected and for accounting to issue your credit.

Third-Party Purchases

If you have purchased your CatGenie through a source other than PetNovations Inc., you must coordinate the return with that source and according to their product return policy. Some distributors only offer a 30 or a 60 day return policy. Please make sure to review the source's return policy before making your purchase decision.