To keep up to date on CatGenie improvements and changes, it is important that you register the serial number of your CatGenie Self-Washing Cat Box. Please use our online warranty form.

LIMITED WARRANTY ONLY FOR PRODUCTS PURCHASED IN U.S.A.
This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using this product. PetNovations, Inc. warrants this product and all parts thereof, except as set forth below ONLY TO THE ORIGINAL PURCHASER AT RETAIL to be FREE FROM DEFECTIVE MATERIALS AND WORKMANSHIP from the date of original retail purchase for the period shown below ("The Warranty Period").

THIS LIMITED WARRANTY FROM PetNovations, Inc. IS VALID ONLY IN 48 CONTIGUOUS UNITED STATES, AND THE DISTRICT OF COLUMBIA. IT IS NOT VALID IN ALASKA, HAWAII OR OTHER COUNTRIES. WARRANTY FOR ALASKA, HAWAII AND OTHER CONTRIES OUTLINED IN B-1.

A. This two year limited warranty (4 year if buyer purchased extended warranty) is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alteration or the use of any unauthorized attachment; nor damage caused by use of an electrical circuit not specified on the CatGenie product.

B. If this product is found to be defective; PetNovations, Inc. will replace the defective parts at no charge to the original owner. Such replacement services shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Service toll free at 1-888-SELF-WASH. A new or remanufactured equivalent part will be shipped directly to you. Once you receive the replacement part, kindly box the defective part, in the replacement box with the prepaid label enclosed and return to PetNovations, Inc. Suite 100, Valley Forge Business Center, 705 General Washington Avenue, Norristown, PA 19087 PetNovations, Inc. will prepay all freight for the replacement item, as well as the return of the defective item in the 48 contiguous states. This warranty is void if the owner repairs or modifies the product in any way.

B-1 For Customers outside of the 48 contiguous states

If this product is found to be defective; PetNovations, Inc. will replace the defective product parts less freight and duty to the original owner. Such replacement services shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Service at toll free 1-888-SELF-WASH. A new or remanufactured part will be shipped directly to you and the outbound shipping and duty is your responsibility. Once you receive the replacement product, kindly box the defective product, in the replacement box, with the prepaid return label and return to PetNovations, Inc. Suite 100, Valley Forge Business Center, 705 General Washington Avenue, Norristown, PA 19087.

C. PetNovations, Inc. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. THERE IS NO IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT. Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights and may also have other rights, which vary, from state to state.

If you have any questions concerning your product or warranty, please contact our Customer Relations Department Toll Fee: 1-888-SELF-WASH.