1-888-735-3927 1-888-735-3927
0 item

CatGenie 2-Year Warranty

Why CatGenie

To keep up to date on CatGenie improvements and changes sign up for the newsletter.


LIMITED WARRANTY ONLY FOR PRODUCTS PURCHASED IN U.S.A. AND ONLY FROM PETNOVATIONS APPROVED VENDORS.


This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using your CatGenie. PetNovations, Inc. warrants this product and all parts thereof, except as set forth below only to the original purchaser at retail to be free from defective materials and workmanship from the date of original retail purchase for the period shown below ("The Warranty Period").


A. This two-year limited Warranty is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This Warranty does not apply to damage due to misuse, abuse, neglect, alteration or if the Processing Unit has been opened or taken apart. PetNovations Inc has the right to void your Warranty for any of the above actions. Warranty does not apply to the use of any unauthorized attachment or damage caused by use of an electrical circuit not specified on the CatGenie product.


B. If this product is found to be defective, PetNovations, Inc. will replace the defective parts at no charge to the original owner. Such replacement Supports shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Support toll free at 1-888-SELFWASH. A new or remanufactured equivalent part will be shipped directly to you. Once you receive the replacement part, kindly box the defective part, in the replacement box with the prepaid label enclosed and return to PetNovations, Inc. Suite 100, Valley Forge Business Center, 705 General Washington Avenue, Norristown, PA, USA 19403. PetNovations, Inc. will prepay all freight for the replacement item, as well as the return of the defective item in the 48 contiguous states. This Warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part if requested. This limited Warranty from PetNovations, inc. is valid only in 48 contiguous United States, and District of Columbia. (It is not valid in Alaska, Hawaii, or other countries. See B1.)


WARRANTY FOR ALASKA, HAWAII, PUERTO RICO AND CANADA
B1. For Customers outside the 48 contiguous states in Alaska, Hawaii, Puerto Rico and Canada ONLY. If this product is found to be defective, PetNovations, Inc. will replace the defective product parts less freight and duty to the original owner. Such replacement Supports shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Support at toll free 1-888-SELFWASH. A new or remanufactured part will be shipped directly to you and the outbound shipping and duty is your responsibility. Once you receive the replacement product, kindly box the defective product, in the replacement box, with the prepaid return label and return to PetNovations, Inc. Suite 100, Valley Forge Business Center, 705 General Washington Avenue, Norristown, PA, USA. 19403. This Warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part if requested.

EXCEPTIONS: You are prohibited from using the software or the hardware comprising the CatGenie except as expressly intended by PetNovations, Inc. Any modification of the CatGenie, including, for example, by using a device that resets the counter embedded on the CatGenie SaniSolution Cartridges, is unauthorized, voids the Warranty set forth above and exceeds the scope of the license granted to you by PetNovations, Inc. You will be solely responsible for any damage, harm or loss related to your misuse or unauthorized use of the CatGenie. Further, PetNovations, Inc. will seek full remuneration for any damage, harm or loss incurred by PetNovations, Inc. related to your misuse or unauthorized use of the CatGenie.


If you have any questions concerning your product or Warranty, call Customer Support, Toll Free: 1-888-SELF-WASH (1-888-735-3927)