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CatGenie Warranty & Privacy Policy

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LIMITED WARRANTY ONLY FOR PRODUCTS PURCHASED IN U.S.A. AND ONLY FROM PETNOVATIONS APPROVED VENDORS.


This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using your CatGenie. PetNovations, Inc. warrants this product and all parts thereof, except as set forth below only to the original purchaser at retail to be free from defective materials and workmanship from the date of original retail purchase for the period shown below ("The Warranty Period").


A. This two-year limited Warranty is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This Warranty does not apply to damage due to misuse, abuse, neglect, alteration or if the Processing Unit has been opened or taken apart. PetNovations Inc has the right to void your Warranty for any of the above actions. Warranty does not apply to the use of any unauthorized attachment or damage caused by use of an electrical circuit not specified on the CatGenie product.


B. If this product is found to be defective, PetNovations, Inc. will replace the defective parts at no charge to the original owner. Such replacement Supports shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Support toll free at 1-888-SELFWASH. A new or remanufactured equivalent part will be shipped directly to you. Once you receive the replacement part, kindly box the defective part, in the replacement box with the prepaid label enclosed and return to PetNovations, Inc. Suite 100, Valley Forge Business Center, 705 General Washington Avenue, Norristown, PA, USA 19403. PetNovations, Inc. will prepay all freight for the replacement item, as well as the return of the defective item in the 48 contiguous states. This Warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part if requested. This limited Warranty from PetNovations, inc. is valid only in 48 contiguous United States, and District of Columbia. (It is not valid in Alaska, Hawaii, or other countries. See B1.)


WARRANTY FOR ALASKA, HAWAII, PUERTO RICO AND CANADA
B1. For Customers outside the 48 contiguous states in Alaska, Hawaii, Puerto Rico and Canada ONLY. If this product is found to be defective, PetNovations, Inc. will replace the defective product parts less freight and duty to the original owner. Such replacement Supports shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Support at toll free 1-888-SELFWASH. A new or remanufactured part will be shipped directly to you and the outbound shipping and duty is your responsibility. Once you receive the replacement product, kindly box the defective product, in the replacement box, with the prepaid return label and return to PetNovations, Inc. Suite 100, Valley Forge Business Center, 705 General Washington Avenue, Norristown, PA, USA. 19403. This Warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part if requested.

EXCEPTIONS: You are prohibited from using the software or the hardware comprising the CatGenie except as expressly intended by PetNovations, Inc. Any modification of the CatGenie, including, for example, by using a device that resets the counter embedded on the CatGenie SaniSolution Cartridges, is unauthorized, voids the Warranty set forth above and exceeds the scope of the license granted to you by PetNovations, Inc. You will be solely responsible for any damage, harm or loss related to your misuse or unauthorized use of the CatGenie. Further, PetNovations, Inc. will seek full remuneration for any damage, harm or loss incurred by PetNovations, Inc. related to your misuse or unauthorized use of the CatGenie.


Privacy Policy

PetNovations respects the privacy of users who visit this Site. The following policies are in effect for all of the Web pages operated by PetNovations. Please read our Privacy Policy from time to time, since it may be modified periodically.

Keeping Your Information Secure.

Keeping your personal information secure is one of our most important responsibilities. We will safeguard, according to established standards of security and confidentiality, any information our users share with us. We access information when needed to maintain accounts, ensure that our services are meeting user needs, when considering a request for additional services or when exercising our rights under the law or any agreement with you. We continually access new technology for protecting information. Our employees are trained to understand and comply with these information principles.

When Information is Collected and Not Collected. 

In some circumstances, PetNovations may request personal information from you, like your name, e-mail address, company name or telephone number. Your response to these inquiries is strictly voluntary. This information is stored and used by PetNovations for internal and market research purposes only. We may also ask you to elect a user name and password or identification number to gain access to certain portions of our Site. We may also ask you to provide optional demographic information such as your zip code, your age range, or your product preferences. When a visitor requests pages on the PetNovations site, our servers automatically recognize the browser's domain name and IP address. Our servers also record e-mail addresses that you submit for registration. We may also collect statistical information about how visitors are generally searching or using the Site and reserve the right to compile and publish profile information about our visitors without the visitor's name and addresses for reasonable business purposes.

We may use "cookies" (small pieces of information stored by your browser on your computer's hard drive) to track sessions and to personalize your experience on our Site. Such uses allow us to improve our site and better tailor it to meet our users' needs. We also use this information, and other information we obtain from your current and past activities on the Site, to troubleshoot problems, to enforce our Terms and Conditions of use, and to make available to our users additional services that may be of interest to them. In general, PetNovations will not share your information with anyone who is not an employee or affiliate of PetNovations, or who has not signed an appropriate non-disclosure agreement.

In general, you can visit PetNovations’ sites without divulging any personal information. However, there are areas of PetNovations’ sites that require this information to complete their customization functions. These site areas may not be available to those choosing not to reveal the information requested.

How PetNovations Uses Your Information. 

PetNovations uses personally identifiable information to customize your experience on the PetNovations’ sites, to analyze site usage, and to improve our content and product offerings. Specifically, PetNovations may use your personal information to alert you to products and services that can assist you in your business, to promote site registration, and to assist in order processing. PetNovations will not sell, rent or share personally identifiable information about you to any unaffiliated third party unless we have previously informed you in disclosures or agreements, have been authorized by you, or are required by law. If we receive a subpoena or similar legal process demanding release of any information about you, we will generally attempt to notify you (unless we believe we are prohibited from doing so). Except as required by law or as described above, we do not share information with other parties, including government agencies. By posting e-mails or voice mails through PetNovations you understand that the information is not secure.

PetNovations reserves the right to change, modify, or update this statement at any time without notice.


If you have any questions concerning your product or Warranty, call Customer Support, Toll Free: 1-888-SELF-WASH (1-888-735-3927)