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FAQs

Why CatGenie
  • The 60 vs. 120 Model

    • Is the CatGenie 60 Model available?
    • How is the CatGenie 120 better than the CatGenie 60?
    • Can the SaniSolution 60 Cartridge work in the CatGenie 120?
  • Veterinarian Advice

    • Are there any health benefits with the CatGenie?
    • Has the CatGenie been tested?
    • The stools get flushed so how can I check for problems?
    • What do veterinarians say about the CatGenie?
    • Why should I switch to the CatGenie?
  • Sizes

  • SaniSolution 120 Cartridge

    • Can I refill the SaniSolution 120 Cartridge?
    • How long will the SaniSolution last?
    • Is the 120 Cartridge Biodegradable or Recyclable?
  • CatGenie Requirements

    • Can the CatGenie work in homes with septic systems?
    • Do I need a plumber to install my CatGenie?
    • Does it hook up to plumbing?
    • Does the CatGenie need electricity?
    • How do I clean the CatGenie Self-Washing Cat Box?
    • How does solid waste get through the pipes?
    • How long does it take to set up the CatGenie?
    • How many times a day should I run the CatGenie 120?
    • Where is the best place to locate a CatGenie?
  • Purchase Information

    • What if I have a problem with my CatGenie?
    • What is the Warranty on the CatGenie Self-Washing Cat Box?
    • Where can I purchase CatGenie 120?
  • Litter Free Washable Granules

    • Can I use cat litter in the CatGenie?
    • Does the CatGenie use a special litter?
    • How much of the Washable Granules will I need?
    • How often do the Washable Granules need changing or replacement?
    • Will the Granules clog my pipes or damage my septic system?
  • Cat Concerns

    • Do the cats have to go in wet Granules?
    • Is the CatGenie noisy during the washing process?
    • How long does the cleaning and drying process take?
    • What if my cat has to use the CatGenie while it is washing?
    • How safe are the Washable Granules? What if my cat ingests them?
    • Is the CatGenie safe for cats?
    • Is the SaniSolution in the 120 Cartridge safe for cats?
    • What happens if my cat is in the box when a cleaning cycle starts?
    • Will my cat accept the different cat box?
    • Will the washing scare my cat?
  • Getting Your Cat Acclimated

    • How long is the cat acclimation process?
    • How many cats can use one CatGenie unit?
    • Will my cat acclimate to and use the CatGenie Self-Washing Cat Box?
  • About CatGenie

    • How does the CatGenie work?
    • Who invented and makes the CatGenie?
    • Does CatGenie dispose of ALL cat waste?
    • Does the CatGenie come with a cover or hood?
    • Can I see a video of the CatGenie?